Privacy

Who is responsible for your data

Varun, who runs Keenuva, is the data controller for coaches' account, billing and sign-up details and for the waitlist. For the postal address, write to varun@keenuva.com. For a client's coaching data, the client's coach decides what is collected and why, and Keenuva handles it on the coach's behalf.

Keenuva holds what coaches and their clients put into the product: profiles, meal and training logs, check-ins, health readings and reports a client chooses to add, messages, and progress photos. It is used to run the product and for nothing else. We do not sell data and we do not share it with advertisers.

Keenuva follows UK GDPR, EU GDPR and India's Digital Personal Data Protection Act, whichever applies to you. Each coach decides how their clients' data is used for coaching, and Keenuva handles it on the coach's behalf.

Consent

A client is asked for consent before using the app, and every choice is recorded with the exact wording they saw. A client can review or withdraw a consent at any time under You, then Privacy. Every coach action on client data is written to an audit log.

Who processes your data, and where

Keenuva uses the services below. Several are outside India, the UK and the EU, mainly in the United States, so your data can leave your own country. Each receives only what its job needs.

• Supabase: Database and sign-in. Mumbai, India.
• Railway: Runs the app. Its servers may be outside India, the UK and the EU.
• Cloudflare R2: Stores photos, files and documents. Cloudflare chooses the location.
• Resend: Sends email (sees names and email addresses). United States.
• Anthropic: AI that reads food photos and text, and drafts summaries. United States.
• OpenAI: Backup AI for food photos. United States.
• DeepInfra and Groq: Speech to text for voice logging and call notes. United States.
• Sarvam AI: Daily summaries, only if a coach picks it. India.
• Stripe: Card payments and subscriptions. United States and other countries.
• LiveKit: Video calls (not recorded or stored by Keenuva). Global network.
• Sentry: Error reports. European Union.

AI features send the content of a request (a photo, a sentence, a day of logs) to the AI services above. Keenuva does not use your data to train AI, and the AI providers state that they do not train on data sent through their business services. Nutrition numbers come from food databases, not from the AI.

Your rights

You can ask for a copy of your data, for it to be corrected, or for it to be deleted. A client can download their data and ask for deletion in the app, on the Privacy screen under You. Deletion waits 7 days in case they change their mind, then removes the account, logs, photos, check-ins and messages. A client can also ask their coach, or write to varun@keenuva.com, and we aim to reply within 30 days. Coaches can download their practice data (roster, plans, invoices and payments) from Settings, under Account, and can write to the same address for anything else.

What we keep after a deletion: invoices, payment records and package sign-ups, because tax and accounting law requires coaches to keep them. The amounts and dates stay; the client's name, email, phone and notes are removed. A short record that the request was made and carried out, with no name or email, also stays so we can show it was done.

How long we keep it

• Active data is kept while the coach's account is active.
• Data that is deleted, by you or because an account is closed, is erased within 30 days.
• Invoices and payment records are kept for 6 years, because UK tax law requires it.

Cookies

Keenuva uses only the cookies it needs to work: they keep you signed in and remember choices such as a demo or preview mode. There are no advertising or tracking cookies, so there is nothing to switch off.

If you are not happy

Write to us first and we will try to put it right. You can also complain to the UK Information Commissioner's Office (ico.org.uk), or to the data protection authority where you live.

Questions, requests, or the full policy text: varun@keenuva.com.